Accessibility Act

Primaris Customer Service Accessibility Policy

Current Issues: One

The down escalator between SportChek and the Food Court is out of service until further notice.

All other escalators, elevators and automatic doors are fully operational.

Primaris is committed to providing its services to persons with disabilities in a manner that is consistent with the principles of respecting the dignity of persons with disabilities, equality of opportunity, integration and independence. To request a copy of Primaris' written policies, practices and procedures regarding the provision of its services to persons with disabilities: e-mail info@primarisreit.com or contact the Senior Vice President, Human Resources at (416) 642-7800.

Feedback

Persons who wish to provide feedback on the way Primaris provides services to people with disabilities may do so in the following ways:

  1. In person at the Administration Office within any of our properties
  2. In person at our Reception desk at 1 Adelaide St. East, Toronto, Ontario, 9th floor
  3. By telephone at (416) 642-7800. Ask for the Senior Vice President, Human Resources
  4. In writing to: Senior Vice President, Human Resources, Primaris, 1 Adelaide St. East, Toronto, Ontario, 9th floor, M5C 2V9
  5. By fax: (416) 640-7698 to the attention of the Senior Vice President, Human Resources
  6. Electronically by sending an email to: info@primarisreit.com

All feedback will be directed to the Senior Vice President, Human Resources and the Executive Vice President. Those who provide feedback may expect to receive a response, provided that the feedback has not been given anonymously and that contact information has been provided.